Privacy Policy

Last updated: 20 May 2026

Assurance Trees Pty Ltd (ABN 87 158 399 350) takes the privacy of our clients, enquirers and website visitors seriously. This policy explains what personal information we collect, how we use it, who we share it with, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who we are

Assurance Trees Pty Ltd is an Australian-registered company providing arboricultural consulting services across New South Wales. Our registered details:

What we collect

We collect personal information that you choose to provide to us through this website, by phone, by email, or in the course of providing arboricultural consulting services. This typically includes:

  • Contact details: name, company or role, phone number, email address, suburb and postcode
  • Project information: property address, site details, photographs of trees or sites you’ve sent us, the scope of work you’re enquiring about, and the timeframe
  • Engagement records: records of communications, quotes, scoping documents, reports we’ve issued, and the related invoicing information
  • Website analytics: standard anonymous information about how you use this website (pages visited, time on site, device type, approximate geographic region) via Google Analytics and similar services

How we use it

We use the personal information you provide to:

  • Respond to your enquiry and provide a scoped quote for the work you’re requesting
  • Deliver the arboricultural consulting services we’ve been engaged to perform — including site inspections, report writing, lodgement of reports with the parties you’ve nominated (e.g. councils, your architect, your structural engineer), and follow-up correspondence
  • Maintain records of our engagements for accounting, insurance, professional indemnity, and regulatory compliance purposes
  • Communicate with you about active jobs, ongoing matters, and (with your consent) occasional updates on services that may be relevant to you
  • Improve our website and the quality of information we provide

Who we share it with

We do not sell or rent personal information to anyone. We share your personal information only where it is necessary for the engagement you’ve asked us to undertake, where you’ve directed us to, or where required by law. Specifically:

  • Report recipients you nominate — e.g. councils as part of a Development Application, architects, project managers, builders, schools, government agencies, courts or tribunals where you’ve engaged us to provide expert evidence
  • Service providers we use to operate our business — e.g. cloud-hosted email and document storage (Microsoft 365), accounting (Xero or similar), form-handling services (Web3Forms), and analytics (Google Analytics). These providers are bound by their own privacy obligations and we do not authorise them to use your information for any purpose other than supporting our operations
  • Where required or permitted by law — e.g. subpoena, court order, statutory notice, or where disclosure is required to investigate a complaint or protect our legal interests

How we store and protect it

We store personal information in secure cloud-hosted systems with reputable Australian and international providers. Access is restricted to authorised personnel only. We use industry-standard security practices including encryption in transit (TLS) and at rest, strong authentication, and regular review of access privileges. We retain personal information only for as long as needed to fulfil the purposes outlined above, including obligations under tax, insurance and professional regulatory frameworks (typically a minimum of seven years for engagement records).

Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate, out-of-date, incomplete or misleading
  • Request that we delete personal information that we are no longer required to retain
  • Object to direct marketing at any time — we will action your request promptly
  • Complain to us about how we have handled your personal information — we will investigate and respond within 30 days

To exercise any of these rights, contact us at sales@assurancetrees.com.au or by phone on 1300 859 510.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Cookies and analytics

This website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve our content. We use Google Analytics to collect anonymous aggregated statistics about visitors. You can disable cookies in your browser settings if you prefer — the website will continue to function but some preferences may not be remembered between visits.

Updates to this policy

We may update this Privacy Policy from time to time. The most recent version is always available at this page. Material changes will be flagged with an updated “Last updated” date at the top of the policy. If you have provided us with information under a previous version and have a question about how a change affects you, contact us using the details above.

Contact

For any privacy-related question, request or complaint, contact:

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